Certificate I in Skills for Vocational Pathways in Wollongong

Step into a supervisory or management role with the BSB40120 Certificate IV in Business. This nationally recognised qualification will level up your use of digital technologies and develop your critical thinking, business relationships and communication strategies. Even better you can choose from one of nine specialisation areas — leadership, administration, operations, sustainability, big data, cyber security, finance, records and information management, or procurement. Graduate with an arsenal of skills that support your actual job role. Enquire now for the list of study units and enrolment opportunities near you.

Step up to senior management with the BSB60420 Advanced Diploma of Leadership and Management. This advanced qualification will teach you how to provide leadership across an organisation while managing innovation and continuous improvement. Over 12-18 months of study you will be developing your critical thinking and strategic communication skills. Graduate ready to implement a business plan and tackle a range of complex problems and strategies. Enquire now for the list of elective choices, entry requirements, and enrolment opportunities near you.

The Certificate III in Retail (SIR30216) is perfect for students seeking roles in places like shops, specialty retailers, supermarkets, and department stores. Student begin their studies with the safety aspects of the retail workplace, learning how to identify and respond to security risks. This course has a strong focus on interpersonal skills and selling, so students graduate confidently able to engage with customers, sell products and services, assist with customer complaints, and be an effective member of a sales team. The Certificate III in Retail (SIR30216) is a nationally recognised training qualification and part of the official Retail Services Training Package.

The Diploma of Salon Management (SHB50216) is perfect for hair and beauty salon owners wanting to compliment their creative skills with sound business knowledge and practices. Students begin their studies with 7 core units. They learn how to manage HR and recruitment, build team leadership and safety while managing treatment services. Students then select 3 elective units from course a range of specialities; franchising, management, training, learning and development. The Diploma of Salon Management (SHB50216) is a nationally recognised training qualification and part of the official Hairdressing and Beauty Services Training Package.

Do you love make-up and cosmetics? With the nationally recognised SHB30221 Certificate III in Make-Up you could become a specialist make-up artist and work in beauty salons, day spas, or even film and TV. The course delivers specialist skills in creative make-up design for events, special occasions and photography, but you can also choose electives that will broaden your service offerings. Options include: spray tanning, waxing, recommending and selling beauty products, lash and brow treatments, creating a business plan, setting up a beauty business, and more. Enquire now for the full list of study units, availability of specialist electives, and upcoming course enrolment dates.

Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities.

The BSB80320 Graduate Diploma of Strategic Leadership is for graduate students wanting to improve their personal leadership style and professional competence as they lead organisations. Students complete 8 units with an overall focus on driving the development of high-end strategic plans that serve the vision and mission of their organisation. Enrolment in this qualification is limited to those with related studies (Diploma and up) plus 2-5 years relevant workplace experience with a significant level of leadership and management responsibility. The BSB80320 Graduate Diploma of Strategic Leadership is a nationally recognised training qualification and part of the official Business Services Training Package.

The FSK20119 Certificate II in Skills for Work and Vocational Pathways will bring your reading and maths skills to the level you need to get a job, or enrol in workplace training. Over 6 months of study you will be working on your reading, writing and oral communication skills, learning to use digital technologies, and carrying out a range of calculations and measurements. Enquire now for the full list of study units, elective choices, and enrolment dates near you.

Level-up your IT and data processing skills with the ICT20120 Certificate II in Applied Digital Technologies. This nationally recognised qualification is great for data entry operators, new workers, or operational supervisors who need the skills to operate digital technologies and produce a range of documents. The course covers: computer operating systems and hardware, effective digital communication, internet research, business software applications, spreadsheets and electronic presentations, business documents, cybersecurity, database applications, and much more. Enquire now for the list of study units, graduation competencies, and upcoming enrolment dates.

The Customer Experience: Elevate course prepares students for a discipline that remains highly valued and future-proof, focusing on human-centric skills that technology cannot replicate. This course offers a comprehensive understanding of CX, including foundational theory, its role within an organisation, and strategies for promoting a CX mindset. Students will acquire practical skills in CX research, stakeholder management, customer journey mapping, and CX strategy design. By the end of the course, students will be equipped to create and implement a complete CX plan, encompassing analysis and strategic execution.