ETC Training Solutions
Certificate II in Retail Services
Nationally Recognised Vocational Education and Training (VET)Not currently employed?
Contact a Group Training Organisation (GTO) such as MEGT, Apprenticeship Support Australia, or MAS National for guidance and placement opportunities .
Certificate II in Retail Services reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
Delivery mode
ETC Training Solutions offers this course through the following delivery modes:
Traineeship
Work and gain real-world experience while earning a qualification.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
- NSW Subsidised Training This training may be subsidised by the NSW Government for eligible individuals. Places are limited.
Career opportunities
The Certificate II in Retail Services will prepare you for the following roles.
Retail Assistant
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Cashier
A Cashier takes payments from customers and clients in a retail environment, an office or other setting. You might process transactions and provide...
Visual Merchandiser
A Visual Merchandiser prepares displays of products in a retail environment. You might market new products, create seasonal displays or display mer...
Sales Assistant
A Sales Assistant plays a key role in retail environments by providing excellent customer service, assisting customers with product selection, and...
About ETC Training Solutions
ETC is a leading provider of employment, training and business services. Through our jobactive, Transition to Work and Disability Employment Services contracts we help people in many different situations to overcome their personal challenges. We do this by helping them gain the skills they need to find sustainable employment. We also assist employers in finding people who are the right fit for their business. As a Registered Training Organisation, ETC works closely with employers to develop innovative training programs that meet industry needs.
