Foundation Learning Centre
Certificate II in Retail Services
Nationally Recognised Vocational Education and Training (VET)The Certificate II in Retail Services is designed to equip students with the essential skills, knowledge, and attitude required to thrive in a retail workplace setting. Throughout the course, students will gain confidence and develop practical work skills that are highly valued by employers within the retail sector.
This course provides students with a valuable introduction to the expectations and demands of the workplace, equipping them with basic skills essential for roles such as customer service assistants in various retail environments.
By completing the Certificate II in Retail Services, students will be well-equipped to embark on a fulfilling career in the retail industry, equipped with the necessary skills, knowledge, and attitude to excel in various roles within this dynamic sector. Additionally, the transferable workplace skills acquired during the course will open doors to opportunities across different industries, providing students with a versatile skill set valued by employers.
Delivery mode
Foundation Learning Centre offers this course through the following delivery modes:
On campus
Work with instructors and classmates in a supportive and collaborative environment.
- Level 1, 1&2/54-58 Wells Street, Frankston
- Unit 1, 4a Malcolm Court, Narre Warren
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
For more information about this course and payment options please enquire now.
Career opportunities
The Certificate II in Retail Services will prepare you for the following roles.
Retail Assistant
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
About Foundation Learning Centre
As a Registered Training Organisation (RTO) we are registered with the Victorian Registration and Qualifications Authority (VRQA) and are required to adhere to the VRQA Guidelines for VET Providers and the Australian Quality Training Framework (AQTF) Essential Conditions and Standards for Continuing Registration.
We create supportive and flexible learning spaces where students feel engaged and inspired to reach their potential. By welcoming the individual journey of each student, we empower, encourage and build thriving communities.
