WEA Illawarra
Certificate II in Retail Services
Nationally Recognised Vocational Education and Training (VET)This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.
Delivery mode
WEA Illawarra offers this course through the following delivery modes:
On campus
Work with instructors and classmates in a supportive and collaborative environment.
- 50-56 Auburn Street, Wollongong NSW 2500, Australia
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
Career opportunities
The Certificate II in Retail Services will prepare you for the following roles.
Retail Assistant
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
