Aurora Training and Professional Services
Certificate III in Retail
Nationally Recognised Vocational Education and Training (VET)Our SIR30216 Certificate III in Retail qualification is designed to prepare individuals for varied roles across different industries and environments while exercising professional judgement. Throughout the program, students should develop a broad range of competencies and learn to apply them with discretion and relevant theoretical knowledge.
Upon successfully completing this nationally recognised qualification, students should be able to:
- communicate effectively with customers to build rapport
- handle inquiries and provide outstanding customer service
- follow necessary safety procedures to keep the work environment safe, clean and hygienic
- use sales techniques, present products effectively, answer customer questions about features and benefits, and upsell and cross-sell products
Delivery mode
Aurora Training and Professional Services offers this course through the following delivery modes:
On campus
Work with instructors and classmates in a supportive and collaborative environment.
Online
Set your own study schedule and balance study with your other commitments.
Traineeship
Work and gain real-world experience while earning a qualification.
- level 10/100 Arthur Street, North Sydney NSW 2060, Australia
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
Career opportunities
The Certificate III in Retail will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Retail Assistant
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Cashier
A Cashier takes payments from customers and clients in a retail environment, an office or other setting. You might process transactions and provide...
Pharmacy Sales Assistant
A Pharmacy Sales Assistant processes retail sales in a pharmacy. You might receive prescriptions from customers and provide advice on non-prescript...
Retail Team Leader
A Retail Team Leader supervises a team of staff in a retail environment. You might work in a large department or grocery store or work in a special...
Bicycle Sales Assistant
A Bicycle Sales Assistant sells bikes and bike products to customers in a retail environment. You might work in a specialty bicycle store or in a l...
Retail Supervisor
A Retail Supervisor manages a team of staff working in a retail store. You might supervise workers in a particular department or be in charge of a...
