NDA Training Tasmania

BSBOPS304

Deliver and Monitor a Service to Customers

Nationally Recognised Vocational Education and Training (VET)

This course will enable you to strengthen customer relationships and achieve long-term loyalty from your clients by using effective customer service strategies.

Delivery mode

NDA Training Tasmania offers this course through the following delivery modes:

Blended

Combine the flexibility of online learning with the support of on campus learning.

Locations
  • Level 3/110 Collins Street, Hobart, TAS
  • Level 1/65 St John Street, Launceston, TAS

Entry requirements

Domestic Students

  • There are no mandated entry requirements.
Additional requirements may apply.

Course fees

Estimated Fee* $375 $0 Fees are based on full-time study.

For more information about this course and payment options please enquire now.

For more information about this course and payment options, please enquire with NDA Training Tasmania.
Study mode Blended
Duration 1 Day
Estimated fee* $375 $0

Career opportunities

The Deliver and Monitor a Service to Customers will prepare you for the following roles.

Customer Service Representative

Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...

Avg yearly income $56,680
Entry barriers Low

Receptionist

Receptionists take care of the front desk, meeting and greeting customers as well as implementing visitor screening and entry controls. They mainta...

Avg yearly income $54,548
Entry barriers Low

Retail Assistant

A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...

Avg yearly income $62,400
Entry barriers Low

Sales Assistant

A Sales Assistant plays a key role in retail environments by providing excellent customer service, assisting customers with product selection, and...

Avg yearly income $41,600
Entry barriers Low

Office Assistant

Office Assistants (also known as clerks) provide administrative support to a team of professionals. They assist with typing, filing, opening and di...

Avg yearly income $62,400
Entry barriers Low

Administration Officer

Administration Officers are the office all-rounders that fix the photocopier, keep the kitchen well-stocked, and make sales reports and business le...

Avg yearly income $59,696
Entry barriers Low

About NDA Training Tasmania

NDA is 100% Tasmanian owned and managed. It was established as NDA Computing by Nigel Davies in 1985. Karina Stojansek joined the team in 1996 and NDA expanded its range of services to include business skills training and later became a Registered Training Organisation (RTO) and Group Training Organisation (GTO).