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Local Government Customer Service Assistant Courses in Geelong

A Local Government Customer Service Assistant manages customer inquiries, processes payments and applications, and ensures effective service delivery.

How do I become a Local Government Customer Service Assistant in Geelong?

Get qualified to work as a Local Government Customer Service Assistant with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Local Government Customer Service Assistant generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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There has been an increase in employment numbers in this industry over the last five years. There are currently 22,100 people working in this area in Australia and many of them specialise as a Local Government Customer Service Assistant. Local Government Customer Service Assistants may find work across all regions of Australia.

Source: Australian Government Labour Market Insights

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A Certificate III in Government is an ideal qualification if you’re planning a career as a Local Government Customer Service Assistant. You’ll explore a range of topics relevant to working in the public sector, including organising workplace information, working effectively with diversity and complying with legislation.

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Further reading

How to start a career in Legal Services

17th June 2021

What can you do with a Diploma of Legal Services?

22nd September 2020

How to start a career as a Personal Assistant

2nd December 2021

Local Government Customer Service Assistant careers

If you are looking to build a rewarding career in local government, enrolling in one of the Local Government Customer Service Assistant courses in Geelong could be the perfect opportunity for you. With a total of three courses tailored to meet different skill levels, Geelong provides an excellent environment for aspiring customer service professionals in the public sector. Among the popular beginner options, you can consider the Certificate III in Business (Customer Engagement) BSB30120 and the Certificate III in Government PSP30122, which introduce fundamental skills and knowledge required for entry-level positions.

For those who possess prior experience or qualifications, the advanced option available is the Bachelor of Business (Business Administration), a comprehensive course that can significantly enhance your career prospects in the local government sector. These Local Government Customer Service Assistant courses in Geelong will equip students with essential skills in communication, problem-solving, and customer engagement, which are crucial in public service roles.

Training providers such as Danford College and GBS offer quality education in Geelong, ensuring that students receive both theoretical knowledge and practical insights into the public sector. For those pursuing advanced studies, Swinburne University of Technology provides a robust learning framework that prepares students for the complexities of public administration roles.

Graduates of the Local Government Customer Service Assistant courses can explore various related job roles in Geelong, including opportunities as a Local Government Administration Officer, Community Engagement Officer, and Public Servant. The skills gained during training will enable professionals to engage effectively with the community and contribute positively to local governance, enhancing their employability in a diverse range of positions.

With a variety of courses available, prospective students can easily align their career aspirations with the right Local Government Customer Service Assistant courses in Geelong to maximise their chances of success. Whether you wish to start your career journey or advance to higher responsibilities within local government, these courses provide a pathway to fulfilling career outcomes. Explore the options today and take the first step towards a dynamic career in public service!