This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersA Local Government Customer Service Assistant manages customer inquiries, processes payments and applications, and ensures effective service delivery.
Get qualified to work as a Local Government Customer Service Assistant with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Local Government Customer Service Assistant generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
There has been an increase in employment numbers in this industry over the last five years. There are currently 22,100 people working in this area in Australia and many of them specialise as a Local Government Customer Service Assistant. Local Government Customer Service Assistants may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
A Certificate III in Government is an ideal qualification if you’re planning a career as a Local Government Customer Service Assistant. You’ll explore a range of topics relevant to working in the public sector, including organising workplace information, working effectively with diversity and complying with legislation.
Browse occupations related to Local Government Customer Service Assistant
If you’re looking to embark on a fulfilling career in public service, exploring Local Government Customer Service Assistant courses in Gold Coast is a fantastic starting point. These courses are designed for beginners and equip students with essential skills for roles in local government. With two prominent options available—the Certificate III in Business (Customer Engagement) BSB30120 and the Certificate III in Government PSP30122—you'll be well on your way to making a difference in your community.
The courses provided are delivered by reputable organisations, including Pro Leaders Academy, ensuring that you receive high-quality training that meets industry standards. As a Local Government Customer Service Assistant, you can expect to engage with the community and handle various requests, making your role pivotal in supporting local government operations.
Upon completing your training, numerous job roles await you in the Gold Coast region. You might consider positions such as Public Servant, Local Government Administration Officer, or even a Community Engagement Officer. Each of these roles offers a unique perspective on how local governments function, allowing you to contribute meaningfully to your community.
The field of local government is vast, encompassing various areas of study that you can explore further. For instance, check out our Government and Public Sector courses or dive into specific Local Government coursework. These resources can enhance your knowledge and skill set, setting you up for success as you advance in your chosen career path.