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Local Government Customer Service Assistant Courses in Mackay

A Local Government Customer Service Assistant manages customer inquiries, processes payments and applications, and ensures effective service delivery.

How do I become a Local Government Customer Service Assistant in Mackay?

Get qualified to work as a Local Government Customer Service Assistant with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Local Government Customer Service Assistant generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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There has been an increase in employment numbers in this industry over the last five years. There are currently 22,100 people working in this area in Australia and many of them specialise as a Local Government Customer Service Assistant. Local Government Customer Service Assistants may find work across all regions of Australia.

Source: Australian Government Labour Market Insights

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A Certificate III in Government is an ideal qualification if you’re planning a career as a Local Government Customer Service Assistant. You’ll explore a range of topics relevant to working in the public sector, including organising workplace information, working effectively with diversity and complying with legislation.

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Further reading

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17th June 2021

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22nd September 2020

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2nd December 2021

Local Government Customer Service Assistant careers

If you are looking to start a rewarding career in the public sector, our Local Government Customer Service Assistant courses in Mackay are the perfect opportunity. These courses are designed for beginners, allowing individuals with no prior experience to gain essential skills and knowledge necessary for success in roles such as a Local Government Customer Service Assistant. The region of Mackay offers a unique environment where you can blend professional development with a community-focused job that makes a difference in people's lives.

The standout offering in Mackay is the Certificate III in Business (Customer Engagement) BSB30120. This course will provide you with the foundational skills needed to excel in customer service within local government settings. Additionally, you will have the opportunity to explore various related job roles, including Public Servant, Local Government Administration Officer, and Community Engagement Officer, which can further enhance your career prospects.

Furthermore, pursuing a career within local government connects you to significant fields of study, such as Local Government and Government and Public Sector courses. This knowledge is invaluable as it empowers you to navigate the complexities of public administration effectively, ensuring you can address the needs of your community. The dedicated training providers in Mackay are recognised by industry bodies to ensure that you receive high-quality education and support throughout your studies.

Investing in your career as a Local Government Customer Service Assistant can open doors to diverse opportunities within the public sector. Explore the various paths available to you, from becoming a Local Government Officer to a Policy Officer. With the right qualifications and training, you will be well-equipped to make a meaningful impact in your community. Take the first step today and enrol in one of the Local Government Customer Service Assistant courses in Mackay to build a fulfilling career in local government.