This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersA Local Government Customer Service Assistant manages customer inquiries, processes payments and applications, and ensures effective service delivery.
Get qualified to work as a Local Government Customer Service Assistant with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Local Government Customer Service Assistant generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
There has been an increase in employment numbers in this industry over the last five years. There are currently 22,100 people working in this area in Australia and many of them specialise as a Local Government Customer Service Assistant. Local Government Customer Service Assistants may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
A Certificate III in Government is an ideal qualification if you’re planning a career as a Local Government Customer Service Assistant. You’ll explore a range of topics relevant to working in the public sector, including organising workplace information, working effectively with diversity and complying with legislation.
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If you are interested in pursuing a career as a Local Government Customer Service Assistant, there are several fantastic opportunities available in Perth. With courses designed specifically for beginners, you can kick-start your journey into local government services. Explore the Local Government Customer Service Assistant courses in Perth, where you will find comprehensive training options that can lead you to rewarding career paths in the public sector.
For those new to the field, consider enrolling in the Certificate III in Business (Customer Engagement) BSB30120 or the Certificate III in Government PSP30122. These courses equip you with essential skills in customer engagement and government operations, allowing you to effectively assist local communities. Alternatively, you might choose the Certificate II in Government PSP20122, which offers foundational knowledge for those looking to enter the local government sector.
The Local Government Customer Service Assistant role is a vital part of many community services, intertwined with various fields of study, including Government and Public Sector courses and dedicated Local Government tracks. By undertaking one of the available courses, you’ll gain credentials that can open doors to numerous job roles within the sector, such as a Local Government Administration Officer or a Public Servant.
Upon completion of the relevant training, you'll find a variety of career paths waiting for you, such as a Community Engagement Officer or a Local Government Officer. These roles are crucial for facilitating communication and support within the community, ensuring that residents receive the services they need. Others may also consider positions such as a Local Government Project Manager or even a Senior Rates Officer, which highlight the diverse nature of roles available to individuals trained in local government services.
This is an exciting time to embark on a career path as a Local Government Customer Service Assistant in Perth. Armed with the knowledge gained from these courses, you will be well-prepared to contribute meaningfully to your community. Explore the Local Government Customer Service Assistant courses in Perth today, and take the first step towards a fulfilling career in local government.