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Service Desk Analyst Courses in Darwin

Service Desk Analysts troubleshoot software and hardware issues, providing technical support via phone, chat, and email for various organisations.

How do I become a Service Desk Analyst in Darwin?

Get qualified to work as a Service Desk Analyst with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Service Desk Analyst generally earns $1,300 per week ($67,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Service Desk Analysts are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Service Desk Analysts are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Service Desk Analysts need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started. Both qualifications can be completed in 12-18 months.

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Further reading

What is the Role of a Business Analyst?

14th October 2022

What Skills Does a Data Analyst Need?

25th November 2022

Career Spotlight: Computer Network Professionals

26th November 2019

Service Desk Analyst careers

Are you looking to kickstart your career as a Service Desk Analyst in Darwin? There are a range of courses tailored to suit both beginners and experienced professionals. For those starting their journey, consider enrolling in the Certificate III in Information Technology ICT30120 or the Certificate III in Information Technology (Basic Cyber Security Awareness). These programs will provide you with the foundational skills to excel in the tech industry.

If you already possess some qualifications or experience, there are more advanced courses available, such as the Certificate IV in Information Technology ICT40120 and the Advanced Diploma of Information Technology ICT60220. These options not only enrich your knowledge but also significantly enhance your employability in the service desk field.

The job roles associated with Service Desk Analysts are diverse and rewarding. After completing your studies, you may explore opportunities such as IT Support Officer, Network Manager, or even progress to roles like Chief Information Security Officer (CISO). Each of these positions utilises the skills developed in your training, making it an excellent investment in your future.

In addition to the technical courses available, Darwin offers a rich assortment of specialisations within the broader field of Information Technology. Whether you're drawn to IT Support or IT Networks and System Administration, you are sure to find a path that suits your ambitions and strengths. Discover the complete range of Service Desk Analyst courses in Darwin and take the first step towards advancing your career in this exciting field.