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Service Desk Analyst Courses in Rockhampton

Service Desk Analysts troubleshoot software and hardware issues, providing technical support via phone, chat, and email for various organisations.

How do I become a Service Desk Analyst in Rockhampton?

Get qualified to work as a Service Desk Analyst with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Service Desk Analyst generally earns $1,300 per week ($67,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Service Desk Analysts are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Service Desk Analysts are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Service Desk Analysts need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started. Both qualifications can be completed in 12-18 months.

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Further reading

What is the Role of a Business Analyst?

14th October 2022

What Skills Does a Data Analyst Need?

25th November 2022

Career Spotlight: Computer Network Professionals

26th November 2019

Service Desk Analyst careers

If you are looking to kickstart your career in the technology sector, the Service Desk Analyst courses in Rockhampton offer a range of options suitable for various experience levels. With 7 tailored courses available in Rockhampton, including both beginner and advanced training paths, you will find the right course to meet your career goals. Whether you want to start fresh with no prior experience or enhance your existing skills, Rockhampton’s training providers deliver industry-recognised courses designed to equip you with the essential skills needed for success.

For those new to the field, consider beginner courses such as the Certificate III in Information Technology ICT30120 or the Entry to Tech Skill Set ICTSS00109. These courses provide foundational knowledge in technology and are perfect for preparing you for roles such as IT Support Officer or Help Desk Support. The offerings in Rockhampton are designed to suit the needs of aspiring Service Desk Analysts with comprehensive training and practical skills development.

If you already possess some experience and wish to advance your career, Rockhampton also provides promising options like the Certificate IV in Information Technology ICT40120 and the Advanced Diploma of Information Technology ICT60220. These courses prepare you for advanced roles such as Cloud Engineer, Network Manager, or ICT Support Engineer, allowing you to delve deeper into the tech sector and strengthen your career trajectory.

The educational pathways for Service Desk Analysts extend into various fields of study that complement technical skills. Explore the wide range of related categories, including Information Technology courses, IT Support, and IT Networks and System Administration. These interconnected domains enhance your understanding and adaptability in the dynamic tech environment of Rockhampton.

The job market for Service Desk Analysts is robust, with various roles waiting for qualified candidates. After completing relevant courses, you might consider pursuing positions such as Chief Information Security Officer, IT Risk Manager, or Cloud Architect. A well-rounded education in Service Desk Analyst courses in Rockhampton positions you favourably for a fulfilling career in technology, packed with opportunities for ongoing growth and advancement. Start your journey today and discover the exciting roles that await in the tech industry.