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Service Desk Analyst Courses in Toowoomba

Service Desk Analysts troubleshoot software and hardware issues, providing technical support via phone, chat, and email for various organisations.

How do I become a Service Desk Analyst in Toowoomba?

Get qualified to work as a Service Desk Analyst with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Service Desk Analyst generally earns $1,300 per week ($67,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Service Desk Analysts are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Service Desk Analysts are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Service Desk Analysts need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started. Both qualifications can be completed in 12-18 months.

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Further reading

What is the Role of a Business Analyst?

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What Skills Does a Data Analyst Need?

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Career Spotlight: Computer Network Professionals

26th November 2019

Service Desk Analyst careers

If you are seeking to advance your career in the growing field of information technology, consider enrolling in one of the many Service Desk Analyst courses in Toowoomba. With a range of options from introductory courses for beginners to advanced qualifications for experienced professionals, there is something for everyone in this vibrant community. Toowoomba, known for its rich history and educational opportunities, boasts several local training providers committed to delivering quality education in this field.

For those who are new to the IT world, there are beginner courses available, such as the Certificate III in Information Technology and the Certificate III in Information Technology (Basic Cyber Security Awareness). Other options include the Entry to Tech Skill Set and the Certificate III in Information Technology (Basic Cloud Computing). These courses are designed to equip you with foundational skills necessary for a successful career in service desk analysis.

For those with prior experience or qualifications, advanced Service Desk Analyst courses in Toowoomba are also available. Courses such as the Certificate IV in Information Technology and the Advanced Diploma of Information Technology provide an excellent opportunity for further development. Additionally, the Certificate IV in Information Technology (Cloud Computing) caters specifically to those looking to specialize in cloud technology.

The educational landscape in Toowoomba is supported by reputable training providers such as In Tech Institute of Technology and Excel College Australia. These Registered Training Organisations (RTOs) are recognised for their excellence in delivering comprehensive courses that prepare learners for careers in IT support and related sectors. By choosing to study locally, you also benefit from the vibrant culture and community that Toowoomba has to offer.

In addition to the direct careers in service desk analysis, these courses can also open doors to related fields such as Information Technology, IT Networks and System Administration, and IT Support. Exploring the various Service Desk Analyst courses in Toowoomba can be your first step towards a rewarding career in this dynamic industry.