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Service Desk Analyst Courses in Windsor

Service Desk Analysts troubleshoot software and hardware issues, providing technical support via phone, chat, and email for various organisations.

How do I become a Service Desk Analyst in Windsor?

Get qualified to work as a Service Desk Analyst with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Service Desk Analyst generally earns $1,300 per week ($67,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Service Desk Analysts are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Service Desk Analysts are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Service Desk Analysts need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started. Both qualifications can be completed in 12-18 months.

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Further reading

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Career Spotlight: Computer Network Professionals

26th November 2019

Service Desk Analyst careers

If you're looking to kickstart a career in technology, exploring the Service Desk Analyst courses in Windsor is a fantastic first step. Windsor, located in the vibrant city of Melbourne's suburbs, offers a variety of learning paths tailored to beginners and experienced learners alike. With 7 different courses available, it's an excellent opportunity to gain the skills needed to support an ever-evolving information technology landscape.

For those just starting out, there are several beginner courses to choose from, such as the Certificate III in Information Technology ICT30120 and the Certificate III in Information Technology (Basic Cyber Security Awareness). Both aim to provide foundational skills essential for the role of a Service Desk Analyst, making them perfect for learners with no prior experience. Other beginner-focused courses include the Entry to Tech Skill Set ICTSS00109 and the Certificate III in Information Technology (Basic Cloud Computing).

If you're already in the tech field and looking to enhance your qualifications, advanced options are also available. The Certificate IV in Information Technology ICT40120 and the Advanced Diploma of Information Technology ICT60220 are popular choices among experienced learners. Additionally, you can consider the Certificate IV in Information Technology (Cloud Computing) to deepen your expertise in cloud technologies.

Several reputable training providers offer these Service Desk Analyst courses in Windsor. Institutions such as the Kangan Institute and RT Ringwood Training are committed to delivering high-quality education. Furthermore, SC offers advanced training that can help you excel in your IT career.

As you consider your educational options, you may also want to explore related job roles in the technology sector. Roles such as IT Support Officer, Cloud Engineer, and Security Analyst are all relevant to a career in IT, and the skills you acquire from the available courses will assist you in advancing towards these positions. By taking the first step with a Service Desk Analyst course, you can set a solid foundation for your IT career in Windsor and beyond.