The BSBOPS305 Process Customer Complaints provides the skills and knowledge required to handle customer complaints effectively. Participants will learn a six-step conflict resolution process, solution building, and finding common ground. Key conflict management skills, including dealing with anger and using the Agreement Frame, are also covered. This is applicable to individuals who use a broad range of competencies and exercise discretion and judgement, utilising knowledge of products, customer service systems, and organisational policies to offer technical advice and support to a team. Enquire now for a full list of entry requirements and available enrolment dates.
Entry requirements for the Process Customer Complaints vary depending on the institution but generally include completion of Year 12 with a minimum ATAR, VET pathway courses or prior experience.
If you don't meet the standard entry criteria, enquire with a course provider to discuss alternative entry pathways.
Course fees vary depending on the course provider.
The Process Customer Complaints will prepare you for the following roles.
Customer Service Officers work at call or contact centres managing small teams and interacting with customers. They often work as an extension of t...
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Receptionists take care of the front desk, meeting and greeting customers as well as implementing visitor screening and entry controls. They mainta...
A Sales Assistant plays a key role in retail environments by providing excellent customer service, assisting customers with product selection, and...
An Administrative Assistant performs a range of administrative duties for an organisation or business. You might work at the front desk or provide...
A Claims Officer processes insurance claims for clients. You might take initial claim details and liaise with the policy holder and any other stake...
A Property Manager looks after residential and commercial properties on behalf of the owners. You’ll be working with both tenants and landlords and...
A Real Estate Assistant helps with a range of tasks at a real estate agency. You might assist agents with buying and selling transactions or proces...
Help Desk Support Technicians provide technical support for computer hardware, software, cyber networks, multi-cloud, and computer infrastructure....
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