NDA Training Tasmania
Process Customer Complaints
Nationally Recognised Vocational Education and Training (VET)This course will give participants a six-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also be provided a set of skills in solution building and finding common ground. Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organisation no matter what the size.
Delivery mode
NDA Training Tasmania offers this course through the following delivery modes:
Blended
Combine the flexibility of online learning with the support of on campus learning.
- Level 3/110 Collins Street, Hobart, TAS
- Level 1/65 St John Street, Launceston, TAS
- Shop 4B/21 Alexandra Road, Ulverstone, TAS
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
For more information about this course and payment options please enquire now.
Career opportunities
The Process Customer Complaints will prepare you for the following roles.
Customer Service Officer
Customer Service Officers work at call or contact centres managing small teams and interacting with customers. They often work as an extension of t...
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Receptionist
Receptionists take care of the front desk, meeting and greeting customers as well as implementing visitor screening and entry controls. They mainta...
Sales Assistant
A Sales Assistant plays a key role in retail environments by providing excellent customer service, assisting customers with product selection, and...
Administrative Assistant
An Administrative Assistant performs a range of administrative duties for an organisation or business. You might work at the front desk or provide...
Claims Officer
A Claims Officer processes insurance claims for clients. You might take initial claim details and liaise with the policy holder and any other stake...
Property Manager
A Property Manager looks after residential and commercial properties on behalf of the owners. You’ll be working with both tenants and landlords and...
Real Estate Assistant
A Real Estate Assistant helps with a range of tasks at a real estate agency. You might assist agents with buying and selling transactions or proces...
Help Desk Support
Help Desk Support Technicians provide technical support for computer hardware, software, cyber networks, multi-cloud, and computer infrastructure....
About NDA Training Tasmania
NDA is 100% Tasmanian owned and managed. It was established as NDA Computing by Nigel Davies in 1985. Karina Stojansek joined the team in 1996 and NDA expanded its range of services to include business skills training and later became a Registered Training Organisation (RTO) and Group Training Organisation (GTO).
