IT Support

Browse careers that are in demand now and meet Australia’s future workforce needs.

QA Tester

A QA Tester ensures software quality by creating test plans, identifying defects, and performing manual and automated testing to meet standards and client expectations.

Avg yearly income $96,980
Skill level Advanced

Software Tester

A Software Tester ensures software quality by performing tests, designing test plans, documenting results, and collaborating with developers.

Avg yearly income $101,400
Skill level Beginner

Help Desk Support

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

Avg yearly income $52,000
Skill level Beginner

Service Desk Analyst

Service Desk Analysts troubleshoot software and hardware issues, providing technical support via phone, chat, and email for various organisations.

Avg yearly income $67,600
Skill level Beginner

Systems Administrator

System Administrators manage daily operations of computer networks, configuring and maintaining systems, training users, and troubleshooting issues.

Avg yearly income $117,000
Skill level Advanced

IT Manager

IT Managers oversee IT departments, managing staff and security, analysing needs, procuring systems, and planning for business growth and operational changes.

Avg yearly income $130,000
Skill level Advanced

Network Administrator

Network Administrators install, manage, and upgrade networks, troubleshoot issues, set up users, and maintain system security and passwords.

Avg yearly income $104,000
Skill level Advanced

IT Technician

An IT Technician troubleshoots, repairs, and maintains computer systems, working in-person or remotely, requiring strong technical and customer service skills.

Avg yearly income $70,200
Skill level Beginner

Computer Technician

A Computer Technician diagnoses and repairs IT equipment, installs systems, consults clients, and ensures maintenance while providing customer service.

Avg yearly income $65,000
Skill level Advanced

IT Support Officer

An IT Support Officer resolves IT issues, guides clients, performs repairs, provides remote or in-person support, and recommends software solutions.

Avg yearly income $75,140
Skill level Advanced

ICT Support Engineer

An ICT Support Engineer ensures an organisation's IT infrastructure runs smoothly by diagnosing and resolving issues, configuring systems, and providing training to staff.

Avg yearly income $93,600
Skill level Advanced

IT Specialist

An IT Specialist manages technology infrastructure, troubleshooting issues, ensuring system security, and providing user support to maintain efficiency.

Avg yearly income $83,512
Skill level Advanced

Cloud Support Technician

A Cloud Support Technician helps manage cloud-based systems, ensuring they run smoothly and efficiently for users and businesses.

Avg yearly income $88,400
Skill level Advanced
Source: Jobs and Skills Australia

Courses in it support

All skill levels Beginner Experienced
ICT30120

Certificate III in Information Technology
Online
12 months
$2,880 - $4,424
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Data Entry Operator IT Support Officer
IT Technician Service Desk Analyst Software Tester ICT Support Officer
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Data Entry Operator IT Support Officer IT Technician Service Desk Analyst Software Tester ICT Support Officer + 4 more
ICT40120

Certificate IV in Information Technology (Networking)
Blended, On Campus, Online
12 - 18 months
$4,400 - $5,270
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Administrator Network Technician Systems Administrator
Network Analyst Help Desk Support
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Administrator Network Technician Systems Administrator Network Analyst Help Desk Support + 2 more
ICT40120

Certificate IV in Information Technology (Systems Administration Support)
Online
12 - 18 months
$1,500 - $5,270
  • There are no mandated entry requirements.
Additional requirements may apply.
ICT Support Officer Help Desk Support IT Support Officer
Systems Administrator Cloud Support Technician IT Technician Network Administrator
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
ICT Support Officer Help Desk Support IT Support Officer Systems Administrator Cloud Support Technician IT Technician Network Administrator + 4 more
ICT50220

Diploma of Information Technology
Blended, On Campus, Online
18 months
$6,026 - $8,940
  • There are no mandated entry requirements.
Additional requirements may apply.
ICT Support Officer Systems Administrator Cyber Security Analyst
IT Project Manager Network Administrator IT Consultant Database Administrator Application Support Analyst Systems Analyst
+ 6 more
ICT50220

Diploma of Information Technology (Advanced Networking)
Online
18 months
$5,669 - $6,026
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Manager Network Designer Network Analyst
Telecommunications Engineer Communications Engineer Cyber Security Specialist Network Administrator
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Manager Network Designer Network Analyst Telecommunications Engineer Communications Engineer Cyber Security Specialist Network Administrator + 4 more
ICT30120

Certificate III in Information Technology (Basic Cyber Security Awareness)
Online
12 months
$4,229 - $4,424
  • There are no mandated entry requirements.
Additional requirements may apply.
Cloud Support Technician Cyber Security Technician Help Desk Support
Service Desk Analyst IT Support Officer
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Cloud Support Technician Cyber Security Technician Help Desk Support Service Desk Analyst IT Support Officer + 2 more
ICT40120

Certificate IV in Information Technology (Cyber Security)
Online
12 - 15 months
$3,990 - $5,270
  • There are no mandated entry requirements.
Additional requirements may apply.
Cyber Security Analyst Systems Administrator Cyber Security Technician
Network Technician ICT Security Specialist IT Support Officer
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Cyber Security Analyst Systems Administrator Cyber Security Technician Network Technician ICT Security Specialist IT Support Officer + 3 more
ICT30120

Certificate III in Information Technology (Programming)
Online
12 months
$4,424
  • There are no mandated entry requirements.
Additional requirements may apply.
Software Developer Web Developer Database Administrator
Application Support Analyst Software Tester Help Desk Support
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Software Developer Web Developer Database Administrator Application Support Analyst Software Tester Help Desk Support + 3 more
ICT60220

Advanced Diploma of Information Technology
Blended, On Campus, Online
78 weeks
$8,940
  • There are no mandated entry requirements.
Additional requirements may apply.
Systems Administrator IT Business Analyst Service Desk Analyst
Network Specialist Integration Analyst Integration Developer Systems Designer Network Analyst
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Systems Administrator IT Business Analyst Service Desk Analyst Network Specialist Integration Analyst Integration Developer Systems Designer Network Analyst + 5 more
ICT40120

Certificate IV in Information Technology
Online
18 months
$5,270
  • There are no mandated entry requirements.
Additional requirements may apply.
Service Desk Analyst Systems Tester IT Support Officer
Software Developer Web Developer IT Specialist Application Support Analyst
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Service Desk Analyst Systems Tester IT Support Officer Software Developer Web Developer IT Specialist Application Support Analyst + 4 more
ICTSS00109

Entry to Tech Skill Set
Online
6 months
$1,800
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support IT Support Officer Service Desk Analyst
Computer Technician
+ 1 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support IT Support Officer Service Desk Analyst Computer Technician + 1 more
ICT30120

Certificate III in Information Technology (Basic Cloud Computing)
Online
12 months
$4,424
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Service Desk Analyst IT Support Officer
Cloud Support Technician Systems Administrator
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Service Desk Analyst IT Support Officer Cloud Support Technician Systems Administrator + 2 more
ICT40120

Certificate IV in Information Technology (Cloud Computing)
Online
15 months
$5,039
  • There are no mandated entry requirements.
Additional requirements may apply.
Service Desk Analyst Cloud Support Technician Systems Tester
IT Support Officer Help Desk Support
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Service Desk Analyst Cloud Support Technician Systems Tester IT Support Officer Help Desk Support + 2 more

IT Service Management Professional (ITIL® 4)
Online
3 months
  • There are no mandated entry requirements.
Additional requirements may apply.
IT Technician IT Support Officer ICT Project Manager
Service Manager Service Delivery Manager Change Manager IT Operations Manager IT Consultant
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
IT Technician IT Support Officer ICT Project Manager Service Manager Service Delivery Manager Change Manager IT Operations Manager IT Consultant + 5 more

IT Service Management Professional (ITIL® 4)
Online
3 months
  • There are no mandated entry requirements.
Additional requirements may apply.
IT Technician IT Support Officer ICT Project Manager
Service Manager Service Delivery Manager Change Manager IT Operations Manager IT Consultant
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
IT Technician IT Support Officer ICT Project Manager Service Manager Service Delivery Manager Change Manager IT Operations Manager IT Consultant + 5 more

Certified Salesforce Professional (Administrator)
Online
5 months
  • There are no mandated entry requirements.
Additional requirements may apply.
Salesforce Administrator Salesforce Developer Customer Success Manager
IT Support Officer Customer Relationship Manager Operations Coordinator
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Salesforce Administrator Salesforce Developer Customer Success Manager IT Support Officer Customer Relationship Manager Operations Coordinator + 3 more

Learn Bash Scripting
Online
1 hour
  • There are no mandated entry requirements.

  • We suggest you complete the following courses before you get started with Learn Bash Scripting:

    • Learn the Command Line
Additional requirements may apply.
  • There are no mandated entry requirements.

  • We suggest you complete the following courses before you get started with Learn Bash Scripting:

    • Learn the Command Line
Additional requirements may apply.

Learn Git & GitHub
Online
4 hours
  • There are no mandated entry requirements.

  • We suggest you complete the following courses before you get started with Learn Git & GitHub:

    • Learn the Command Line
Additional requirements may apply.
  • There are no mandated entry requirements.

  • We suggest you complete the following courses before you get started with Learn Git & GitHub:

    • Learn the Command Line
Additional requirements may apply.
BSB30120

Certificate III in Business (Customer Engagement)
Blended, Distance, On Campus, Online, Traineeship
6 - 24 months
$1,580 - $5,930
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Help Desk Support Concierge
Real Estate Receptionist Sales Representative Sales Consultant Local Government Customer Service Assistant Client Services Officer
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Help Desk Support Concierge Real Estate Receptionist Sales Representative Sales Consultant Local Government Customer Service Assistant Client Services Officer + 5 more
UEE20520

Certificate II in Computer Assembly and Repair
On Campus
6 - 24 months
$1,741 - $1,916
  • There are no mandated entry requirements.
Additional requirements may apply.
Electrical Trades Assistant Telecommunications Trades Assistant Help Desk Support
  • There are no mandated entry requirements.
Additional requirements may apply.
Electrical Trades Assistant Telecommunications Trades Assistant Help Desk Support
*Showing course fees for all providers. Some providers may not be available in your area.

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Further reading

How to get started in Information and Communications Technology (ICT)

26th September 2019

Most popular information technology courses

10th July 2022

How to get your first job in IT

14th November 2024

All courses

More about it support courses

If you are looking to embark on a rewarding career in IT Support, Courses.com.au offers a comprehensive selection of IT Support courses designed to suit learners at all levels, from beginners to advanced professionals. With 54 courses available, you can find the right training to match your skills and aspirations. For those starting with no prior experience, popular options include the Certificate III in Information Technology and the Certificate II in Computer Assembly and Repair. Both of these courses equip you with vital skills to establish a solid foundation in the IT sector.

Experienced learners can enhance their qualifications with advanced courses such as the Certificate IV in Information Technology (Systems Administration Support) or the Advanced Diploma of Information Technology. These programs prepare you for various job roles in the industry, including positions as an IT Business Analyst or a Cyber Security Consultant. With the rise of digital threats, demand for qualified professionals in cybersecurity continues to grow.

For those interested in face-to-face training, several registered training organisations across Australia provide high-quality IT Support education. Institutions such as South Metropolitan TAFE and Monash University offer local learners the chance to engage in classroom learning. Furthermore, courses like the Certificate III in Business (Customer Engagement) offered by Academy Green Learning present an excellent opportunity for students looking to combine IT skills with customer service in a professional setting.

The diverse range of job roles available upon completing these courses reflects the vast opportunities within the IT sector. Graduates can aspire to become Systems Analysts or even ascend to leadership positions such as Chief Information Security Officer (CISO). By choosing a course that aligns with your career goals and interests, you will be well-prepared to navigate the dynamic landscape of information technology and achieve success in your chosen field.

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