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Help Desk Support Courses in Richmond

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

    • -0.590 AI Exposure: Low

      This role has a low level of AI exposure. Core skills such as adaptability, social intelligence, and complex physical tasks remain beyond the capabilities of current AI.

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  • This role has a low level of AI exposure. Core skills such as adaptability, social intelligence, and complex physical tasks remain beyond the capabilities of current AI.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Help Desk Support in Richmond?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Richmond

The following providers offer Help Desk Support courses in Richmond, New South Wales.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
River Oak College
46425
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you're looking to start a career in technology, the Help Desk Support courses in Richmond offer an excellent pathway. With a selection of 9 different courses, you can choose from beginner options like the Certificate III in Information Technology ICT30120 and the Certificate III in Business (Customer Engagement) BSB30120. These courses are tailored for learners who may not have any prior experience and are keen to develop essential skills for the workplace. Other beginner-friendly options include the Certificate III in Information Technology (Basic Cyber Security Awareness) and Entry to Tech Skill Set ICTSS00109.

For those with experience, there are advanced Help Desk Support courses available in Richmond, such as the Certificate IV in Information Technology (Systems Administration Support) ICT40120 and the Certificate IV in Information Technology (Networking) ICT40120. These courses are perfect for enhancing your skills and knowledge further, allowing you to progress in this dynamic field. Additionally, the IT Support category provides comprehensive options for those looking to specialise in solving technical issues effectively.

In Tech Institute of Technology, Pacific College of Technology, and ARC Training, are accredited to deliver these vocational courses. With their expert guidance, you'll be well on your way to a successful career in Help Desk Support. Don't miss out on this opportunity to advance your skills; explore the full range of Information Technology courses and find the perfect fit for your career aspirations right here in Richmond.