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Local Government Customer Service Assistant Courses in Australian Capital Territory

A Local Government Customer Service Assistant manages customer inquiries, processes payments and applications, and ensures effective service delivery.

How do I become a Local Government Customer Service Assistant in Australian Capital Territory?

Get qualified to work as a Local Government Customer Service Assistant with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Local Government Customer Service Assistant generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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There has been an increase in employment numbers in this industry over the last five years. There are currently 22,100 people working in this area in Australia and many of them specialise as a Local Government Customer Service Assistant. Local Government Customer Service Assistants may find work across all regions of Australia.

Source: Australian Government Labour Market Insights

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A Certificate III in Government is an ideal qualification if you’re planning a career as a Local Government Customer Service Assistant. You’ll explore a range of topics relevant to working in the public sector, including organising workplace information, working effectively with diversity and complying with legislation.

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Further reading

How to start a career in Legal Services

17th June 2021

What can you do with a Diploma of Legal Services?

22nd September 2020

How to start a career as a Personal Assistant

2nd December 2021

Local Government Customer Service Assistant careers

If you're looking to start a rewarding career in the public sector, the Local Government Customer Service Assistant courses in Australian Capital Territory are an excellent choice. These courses are designed for beginners, making them perfect for those with no prior experience or qualifications. With a focus on providing essential skills, two standout options available locally include the Certificate III in Business (Customer Engagement) BSB30120 and the Certificate III in Government PSP30122. Both provide crucial knowledge and training for successful customer service roles within local government.

In Australian Capital Territory, several reputable training providers offer these valuable courses, ensuring that you receive quality education. One such provider is Pro Leaders, an established Registered Training Organisation that delivers the Certificate III in Government. Their commitment to practical learning helps students build the capabilities needed to excel in customer service positions. By enrolling with Pro Leaders, you'll gain insights from experienced educators and learn skills that are directly applicable in real-world scenarios.

Completing Local Government Customer Service Assistant courses in Australian Capital Territory can open doors to numerous career opportunities. With the rapidly evolving landscape of local government services, there’s a strong demand for competent customer service professionals who can effectively assist the community. Investing in your professional development through courses like the Certificate III in Business or the Certificate III in Government will not only enhance your employability but also empower you to contribute positively to your local area.

As you consider your options for training, remember that the Local Government Customer Service Assistant courses in Australian Capital Territory offer a supportive pathway to achieving your career goals. With dedicated training providers like Pro Leaders paving the way, you will be well-equipped to meet the challenges of customer service roles within local government. Start your journey today and take the first step towards a fulfilling career that makes a difference in your community.

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