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Service Desk Analyst Courses in South Australia

Service Desk Analysts troubleshoot software and hardware issues, providing technical support via phone, chat, and email for various organisations.

How do I become a Service Desk Analyst in South Australia?

Get qualified to work as a Service Desk Analyst with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Service Desk Analyst generally earns $1,300 per week ($67,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Service Desk Analysts are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Service Desk Analysts are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Service Desk Analysts need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started. Both qualifications can be completed in 12-18 months.

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Further reading

What is the Role of a Business Analyst?

14th October 2022

What Skills Does a Data Analyst Need?

25th November 2022

Career Spotlight: Computer Network Professionals

26th November 2019

Service Desk Analyst careers

If you're eyeing a career as a Service Desk Analyst, South Australia offers a variety of courses designed to equip you with the essential skills for success in the field. With 8 recognised courses available, you can tailor your learning to meet the demands of this vital role in IT support. Institutions like IBC, which offers the Certificate III in Information Technology, provide a strong foundation for those seeking to enter this industry. Whether you are based in Adelaide or the surrounding areas, these training options will prepare you for the dynamic world of IT support.

As you explore your educational options, consider the benefits of enrolling in the Advanced Diploma of Information Technology provided by Albright. This course dives deeper into the complexities of IT management that can open doors to various job roles, such as an IT Support Officer or a IT Operations Manager. With the rapid growth of technology, having advanced qualifications can significantly enhance your career prospects within South Australia.

Another fantastic option is the Certificate IV in Information Technology (Networking and Systems Administration Support) offered by ACA. This course will help you build valuable competencies necessary for a role such as a Network Engineer or even as a Information Systems Manager. Understanding network systems and administration is crucial for anyone wanting to excel in the service desk environment.

Additionally, completing Service Desk Analyst courses in South Australia can lead to exciting career paths beyond traditional IT support. With relevant skills, you could advance to positions like Cloud Engineer, Help Desk Support, or even take on leadership roles such as IT Director. The flexibility and breadth of career choices stemming from these qualifications epitomise the increasing demand for skilled individuals in the IT landscape.

Ultimately, investing in your education through available Service Desk Analyst courses in South Australia can empower you with the knowledge and training necessary to thrive. Not only can you gain certifications from reputable institutions, but you'll also be equipped to face the challenges and opportunities that lie ahead in the tech industry. Don't hesitate to explore these courses and seize the opportunity to carve out a rewarding career in IT support today!

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