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Explore all careersA Service Manager oversees the service department, ensuring quality vehicle servicing, team supervision, and customer satisfaction.
Get qualified to work as a Service Manager with a course recognised across Australia. Speak to a training provider to learn more.
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In Australia, a full time Service Manager generally earns $2,308 per week ($120,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
There has been an increase in employment numbers in this industry over the last five years. There are currently 107,300 people working in this field in Australia and many of them specialise as a Service Manager. Service Managers may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If you’re interested in a career as a Service Manager, consider enrolling in a Certificate IV in Automotive Management. This course will give you the skills to manage a range of automotive retail and repair businesses. You’ll cover topics including customer service, business planning, financial management, leadership, marketing, record administration and contract negotiation. A Diploma of Automotive Management would also be appropriate.
A Service Manager oversees the daily running of the service department at a mechanical workshop. You’ll ensure vehicles are being serviced correctly and make sure customers’ needs are met. Service Managers supervise a team of staff and may liaise with other mechanical departments such as parts and workshop. You’ll deal with customer enquiries and handle any problems that arise.
Service Managers need to be organised and have excellent time management skills. You should have strong leadership abilities and be able to communicate well with your team. Service Managers should make customer service a priority and be able to listen to customer concerns.