This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersA Tourism Officer assists visitors by planning itineraries, making bookings, coordinating tours, and providing information at attractions.
Get qualified to work as a Tourism Officer with a course recognised across Australia. Speak to a training provider to learn more.
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In Australia, a full time Tourism Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working in this industry has grown strongly over the last five years. There are currently 4,700 people employed in this field in Australia and many of them specialise as a Tourism Officer. Tourism Officers may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If you’re planning to work as a Tourism Officer, consider enrolling in a Certificate II in Tourism. This course covers a range of topics including customer service, communication, cultural sensitivity and avoiding cross-cultural misunderstandings. A Certificate I in Tourism (Australian Indigenous Culture), Certificate III in Guiding, Certificate III in Tourism or a Certificate IV in Travel and Tourism may also be suitable.
A Tourism Officer works in various sectors of the tourism industry offering assistance to visitors and tour groups. You might help tourists plan their itineraries and make bookings or arrange details such as transport or accommodation. You might be involved in tourism promotion or work at a tourist attraction or destination. Tourism Officers might coordinate tours, greet visitors or provide information.
Tourism Officers should be organised and able to handle several tasks at one time. It’s important that you can communicate well with people from a range of backgrounds and provide excellent customer service. Tourism Officers should have good problem solving abilities and be able to work as part of a team.