The BSBOPS404 Implement Customer Service Strategies unit enhances skills in delivering customer service within office leadership and management. It covers advising, executing, and assessing customer service tactics for addressing customer issues. This unit applies to individuals proficient in customer service strategies, capable of guiding and delegating tasks to colleagues. nquire now for a full list of entry requirements and available enrolment dates.
Entry requirements for the Implement Customer Service Strategies vary depending on the institution but generally include completion of Year 12 with a minimum ATAR, VET pathway courses or prior experience.
If you don't meet the standard entry criteria, enquire with a course provider to discuss alternative entry pathways.
Course fees vary depending on the course provider.
The Implement Customer Service Strategies will prepare you for the following roles.
A Business Support Officer provides corporate administrative assistance within an organisation. You might work for a particular department or be in...
Customer Service Officers work at call or contact centres managing small teams and interacting with customers. They often work as an extension of t...
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
A Client Services Officer provides support and assistance to clients, ensuring their needs are met and enhancing their overall experience. You migh...
A Retail Manager oversees the daily running of a retail store. You’ll supervise staff, set sales goals and manage budgets. Retail Managers ensure s...
A Retail Supervisor manages a team of staff working in a retail store. You might supervise workers in a particular department or be in charge of a...
Receptionists take care of the front desk, meeting and greeting customers as well as implementing visitor screening and entry controls. They mainta...
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