Group314

BSBOPS404

Implement Customer Service Strategies

Nationally Recognised Vocational Education and Training (VET)

This course develops competency to provide customer service in a business environment. It is for workers in a leadership and management role within an office environment.

Delivery mode

Group314 offers this course through the following delivery modes:

On campus

Work with instructors and classmates in a supportive and collaborative environment.

Locations
  • 2 Lamber St, Tolland, NSW

Entry requirements

Domestic Students

  • There are no mandated entry requirements.
Additional requirements may apply.

Course fees

Estimated Fee* $1,500 $0 Fees are based on full-time study.

For more information about this course and payment options please enquire now.

For more information about this course and payment options, please enquire with Group314.
Study mode On Campus
Duration 5 Days
Estimated fee* $1,500 $0

Career opportunities

The Implement Customer Service Strategies will prepare you for the following roles.

Business Support Officer

A Business Support Officer provides corporate administrative assistance within an organisation. You might work for a particular department or be in...

Avg yearly income $78,000
Entry barriers Low

Customer Service Officer

Customer Service Officers work at call or contact centres managing small teams and interacting with customers. They often work as an extension of t...

Avg yearly income $62,400
Entry barriers Low

Customer Service Representative

Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...

Avg yearly income $56,680
Entry barriers Low

Client Services Officer

A Client Services Officer provides support and assistance to clients, ensuring their needs are met and enhancing their overall experience. You migh...

Avg yearly income $67,600
Entry barriers Low

Retail Manager

A Retail Manager oversees the daily running of a retail store. You’ll supervise staff, set sales goals and manage budgets. Retail Managers ensure s...

Avg yearly income $93,600
Entry barriers Low

Retail Supervisor

A Retail Supervisor manages a team of staff working in a retail store. You might supervise workers in a particular department or be in charge of a...

Avg yearly income $55,016
Entry barriers Low

Receptionist

Receptionists take care of the front desk, meeting and greeting customers as well as implementing visitor screening and entry controls. They mainta...

Avg yearly income $54,548
Entry barriers Low

About Group314

Group 314 offers quality training and assessment services to Australian and International enterprises.