Integrity Business College
Certificate III in Business (Customer Engagement)
Nationally Recognised Vocational Education and Training (VET) Certificate III in Business (Customer Engagement) is an ideal program for those aiming for careers as Customer Service Representatives, Contact Centre Operators, or Sales Consultants. This course equips you with skills in handling customer complaints, delivering excellent customer service, utilising various communication channels, managing time efficiently, and working effectively in a team environment.Delivery mode
Integrity Business College offers this course through the following delivery modes:
On campus
Work with instructors and classmates in a supportive and collaborative environment.
Online
Set your own study schedule and balance study with your other commitments.
- 198 Harbour Esplanade, Docklands VIC, Australia
- 217 Flinders Street, Adelaide SA, Australia
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
Career opportunities
The Certificate III in Business (Customer Engagement) will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Sales Representative
Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...
Sales Consultant
Sales Consultants sell products and services from retail stores, wholesale outlets, and call centres. They promote the company’s service offerings...
Local Government Customer Service Assistant
A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enqu...
Client Services Officer
A Client Services Officer provides support and assistance to clients, ensuring their needs are met and enhancing their overall experience. You migh...
Help Desk Support
Help Desk Support Technicians provide technical support for computer hardware, software, cyber networks, multi-cloud, and computer infrastructure....
Concierge
A Concierge attends to a range of guests’ needs at a hotel, motel or accommodation resort. You might greet guests when they arrive and escort them...
About Integrity Business College
Integrity Business College is a Registered Training Organisation that offers quality training programs tailored to meet your individual needs. We specialises in providing customised, nationally recognised training programs in the key areas of Information Technology, and Business.
Integrity Business College has a dedicated team of industry specialists who deliver high quality training to our clients.
