Concierge

A Concierge attends to a range of guests’ needs at a hotel, motel or accommodation resort. You might greet guests when they arrive and escort them to their rooms. Concierges might arrange for other services such as car parking, transport or baggage handling. You might recommend places to visit such as restaurants or tourist attractions and you may make bookings or reservations on behalf of guests.

A Concierge needs to have excellent interpersonal skills and make customer service a priority. You’ll need to have strong working relationships with local venues and a thorough knowledge of your area’s attractions and facilities. Concierges must be organised and able to prioritise their tasks. You’ll need to be good at multitasking and able to handle the needs of several guests at one time.

Future demand High
Average yearly income $65,000
Skill level Beginner

How do I become a concierge?

All skill levels Beginner Experienced
BSB30120

Certificate III in Business (Customer Engagement)
Blended, On Campus, Online
12 - 15 months
$3,200 - $3,500
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Sales Representative Sales Consultant
Local Government Customer Service Assistant Client Services Officer Help Desk Support Concierge Real Estate Receptionist
+ 5 more
PUAFER005

Operate as Part of an Emergency Control Organisation
Blended, On Campus, Online, Traineeship
1 - 4 days
$0 - $2,000
  • There are no mandated entry requirements.
Additional requirements may apply.
Fire Warden Chief Warden Work Health and Safety Officer
Facilities Manager Building Manager Security Officer Concierge Disability Support Worker Retail Supervisor Duty Manager
+ 7 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Fire Warden Chief Warden Work Health and Safety Officer Facilities Manager Building Manager Security Officer Concierge Disability Support Worker Retail Supervisor Duty Manager + 7 more
SITSS00078

Customer Service Skill Set
On Campus, Online
2 weeks
$0 - $355
  • There are no mandated entry requirements.
Additional requirements may apply.
Bar Attendant Cafe Attendant Waiter
Retail Assistant Tourism Officer Hotel Receptionist Concierge Customer Service Representative
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Bar Attendant Cafe Attendant Waiter Retail Assistant Tourism Officer Hotel Receptionist Concierge Customer Service Representative + 5 more
SIT30122

Certificate III in Tourism (Holiday Parks and Resorts)
Blended, Traineeship
12 months
$3,800 - $7,060
  • There are no mandated entry requirements.
Additional requirements may apply.
Reservations Agent Tour Advisor Tour Coordinator
Tourism Officer Information Officer Concierge
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Reservations Agent Tour Advisor Tour Coordinator Tourism Officer Information Officer Concierge + 3 more

Associate Degree in Resort and Hotel Management
On Campus
24 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Hotel Manager Housekeeping Manager Food and Beverage Manager
Operations Manager Event Coordinator Receptionist Concierge Reservations Agent Rooms Division Manager
+ 6 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Hotel Manager Housekeeping Manager Food and Beverage Manager Operations Manager Event Coordinator Receptionist Concierge Reservations Agent Rooms Division Manager + 6 more
SITXCCS014

Provide Service to Customers
On Campus
3 days
$250
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Hotel Receptionist Barista
Sales Assistant Concierge Customer Service Officer
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Hotel Receptionist Barista Sales Assistant Concierge Customer Service Officer + 3 more
*Showing course fees for all providers. Some providers may not be available in your area.

Related occupations

Hotel Manager

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Avg yearly income $114,400
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Hotel Porter

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Motel Manager

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Hotel Receptionist

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Housekeeper

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Avg yearly income $65,000
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Front Office Supervisor

A Front Office Supervisor manages reception operations at hotels, ensuring effective guest service, check-ins, and team leadership.

Avg yearly income $78,000
Skill level Advanced

Maintenance Manager

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Avg yearly income $140,400
Skill level Advanced

Housekeeping Manager

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Avg yearly income $65,000
Skill level Advanced

Common questions

How much does a Concierge earn?

In Australia, a full time Concierge generally earns $1,250 per week ($65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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Courses.com.au Team Industry expert

What are the job opportunities for a Concierge?

This industry has seen a strong increase in employment numbers over the last five years. There are currently 9,700 people working in this field and many of them specialise as a Concierge. Concierges may find work in larger towns and cities where large accommodation facilities are located.

Source: Australian Government Labour Market Insights

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Courses.com.au Team Industry expert

How do I become a Concierge?

If you’re interested in a career as a Concierge, consider enrolling in a Certificate III in Hospitality (Accommodation Services). You’ll cover a range of topics relevant to customer service in the hospitality industry and be able to choose electives such as porter services, reservations and bookings and visitor information.

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Courses.com.au Team Industry expert

Further reading

Career spotlight: Hospitality professionals

17th September 2019

Choosing a security licence course in Australia: A step-by-step guide for jobseekers

10th November 2023

Most popular tourism and hospitality courses

26th July 2022

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