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Hotel Receptionist Courses

A Hotel Receptionist manages front desk operations, greeting guests, handling check-ins and reservations, and providing local information and services.

    • AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

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  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
      • NSW
      • NT
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Hotel Receptionist?

Get qualified to work as a Hotel Receptionist with a course recognised across Australia. Speak to a training provider to learn more.

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Common questions

In Australia, a full time Hotel Receptionist generally earns $1,320 per week ($68,640 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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This industry has seen a strong increase in employment numbers in recent years. There are currently 7,100 people working as a Hotel Receptionist in Australia compared to 6,300 five years ago. Hotel Receptionists may find work across all regions of Australia.

Source: Australian Government Labour Market Insights

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If a career as a Hotel Receptionist interests you, consider enrolling in a Certificate III in Hospitality (Accommodation Services). This course addresses various topics relevant to customer service in the hospitality industry. You’ll be able to choose electives such as porter services, reservations and bookings and visitor information.

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Related fields of study

Tourism, Travel and Hospitality

Studying an accredited tourism, travel and hospitality course is your first port of call to land your next dream job. Start today!

All Tourism, Travel and Hospitality

Accommodation

Specialise in hotel management and guest relations, and play a key role in creating memorable experiences for travellers. Education pathways for domestic and international students.

Career opportunities

Further reading

How to start a career as a Medical Receptionist

7th December 2021

Career spotlight: Hospitality professionals

17th September 2019

Most popular tourism and hospitality courses

26th July 2022

All hotel receptionist courses

Hotel Receptionist careers

A Hotel Receptionist works on the front desk of a hotel or accommodation venue. You might greet guests as they arrive and check them into their room. Hotel Receptionists might also answer phone calls, take reservations and process payments. You might assist guests by providing information on the local area or organising hotel services such as housekeeping or room service.

Hotel Receptionists should have excellent customer service skills and be good at communicating. Interpersonal skills are important and you’ll need to be able to work as part of a team. Hotel Receptionists should be organised and able to handle several tasks at once. Time management is crucial and you must be able to prioritise your daily workload.

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