IPS Institute
Certificate III in Business (Customer Engagement)
Nationally Recognised Vocational Education and Training (VET)This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills.
Delivery mode
IPS Institute offers this course through the following delivery modes:
Online
Set your own study schedule and balance study with your other commitments.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Literacy and Numeracy (LLN) level 3
Additional requirements may apply.Course fees
For more information about this course and payment options please enquire now.
Career opportunities
The Certificate III in Business (Customer Engagement) will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Sales Representative
Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...
Sales Consultant
Sales Consultants sell products and services from retail stores, wholesale outlets, and call centres. They promote the company’s service offerings...
Local Government Customer Service Assistant
A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enqu...
Client Services Officer
A Client Services Officer provides support and assistance to clients, ensuring their needs are met and enhancing their overall experience. You migh...
Help Desk Support
Help Desk Support Technicians provide technical support for computer hardware, software, cyber networks, multi-cloud, and computer infrastructure....
Concierge
A Concierge attends to a range of guests’ needs at a hotel, motel or accommodation resort. You might greet guests when they arrive and escort them...
About IPS Institute
Investing in your future starts with developing your most valuable asset- YOU
There is a huge selection of recognised training organisations in Australia, and private education bodies around the world. Ensuring you choose the right organisation is critical to the development of your studies and provides you with the best opportunity to maximise your potential outcome.
