River Oak College
Certificate III in Business (Customer Engagement) - RPL
Nationally Recognised Vocational Education and Training (VET)The BSB30120 Certificate III in Business (Customer Engagement) builds the skills needed to deliver exceptional customer experiences and provide effective business support. Learners will gain practical abilities in customer communication, handling enquiries, managing complaints, and maintaining customer relationships, alongside core business competencies. This qualification is ideal for individuals in contact centre, customer service, or administration roles who want to strengthen their professional expertise.
At River Oak College, our courses are developed to reflect current industry practices, ensuring graduates are ready to meet evolving customer and business expectations.
You’ll learn specialised customer engagement and business skills, including:
- Communicating effectively with diverse customers
- Responding to enquiries and resolving complaints
- Building and maintaining positive client relationships
- Using business technology and systems to manage customer information
- Applying workplace health and safety proceduresWorking collaboratively in a team environment
Delivery mode
River Oak College offers this course through the following delivery modes:
Recognition of Prior Learning
Use your past experience and learning towards a recognised qualification.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
Career opportunities
The Certificate III in Business (Customer Engagement) - RPL will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Sales Representative
Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...
Sales Consultant
Sales Consultants sell products and services from retail stores, wholesale outlets, and call centres. They promote the company’s service offerings...
Local Government Customer Service Assistant
A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enqu...
Client Services Officer
A Client Services Officer provides support and assistance to clients, ensuring their needs are met and enhancing their overall experience. You migh...
Help Desk Support
Help Desk Support Technicians provide technical support for computer hardware, software, cyber networks, multi-cloud, and computer infrastructure....
Concierge
A Concierge attends to a range of guests’ needs at a hotel, motel or accommodation resort. You might greet guests when they arrive and escort them...
Real Estate Receptionist
A Real Estate Receptionist welcomes clients and visitors at an estate office. You might work in a residential sales office, commercial firm or prop...
About River Oak College
At River Oak College, we believe education should work for the learner, not the other way around. Our focus is on creating flexible, nationally recognised training that fits around busy lives and delivers skills that make a real difference in careers and communities.
You are in expert hands. Our leadership team brings together more than 30 years of experience in education, training, and compliance. Collectively, we have supported over 3,000 learners, led award-winning training programs, and built respected RTOs from the ground up.
