Work Skills
Certificate III in Business (Customer Engagement)
Nationally Recognised Vocational Education and Training (VET)The BSB30120 Certificate III in Business (Customer Engagement) teaches office skills such as workplace health and safety, designing and producing business documents and spreadsheets, customer service skills, and so much more. Potential business employers will see that you have completed a business course that has relevance across a broad range of areas including problem solving, critical thinking, sustainability, teamwork, initiative and enterprise, planning and organising and selfmanagement.
Delivery mode
Work Skills offers this course through the following delivery modes:
Blended
Combine the flexibility of online learning with the support of on campus learning.
- 15 Wynnum Road Norman Park
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
For more information about this course and payment options please enquire now.
Career opportunities
The Certificate III in Business (Customer Engagement) will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Sales Representative
Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...
Sales Consultant
Sales Consultants sell products and services from retail stores, wholesale outlets, and call centres. They promote the company’s service offerings...
Local Government Customer Service Assistant
A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enqu...
Client Services Officer
A Client Services Officer provides support and assistance to clients, ensuring their needs are met and enhancing their overall experience. You migh...
Help Desk Support
Help Desk Support Technicians provide technical support for computer hardware, software, cyber networks, multi-cloud, and computer infrastructure....
Concierge
A Concierge attends to a range of guests’ needs at a hotel, motel or accommodation resort. You might greet guests when they arrive and escort them...
About Work Skills
Work Skills delivers nationally accredited qualifications and programs customised to the needs of staff and businesses across Australia.
