Insight Training
Certificate III in Business (Customer Engagement)
Nationally Recognised Vocational Education and Training (VET)Our nationally recognised BSB30120 Certificate III Business (Customer Engagement) aims to arm you with the tools to keep customers returning. You will learn how to use industry essential skills like delivering customer service, processing customer complaints, assisting with customer difficulties and advising customers on products and services, all of which are significant in ensuring you keep your customers happy.
Delivery mode
Insight Training offers this course through the following delivery modes:
Distance
Learn independently with online resources in a flexible and convenient environment.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
Career opportunities
The Certificate III in Business (Customer Engagement) will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Sales Representative
Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...
Sales Consultant
Sales Consultants sell products and services from retail stores, wholesale outlets, and call centres. They promote the company’s service offerings...
Local Government Customer Service Assistant
A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enqu...
Client Services Officer
A Client Services Officer provides support and assistance to clients, ensuring their needs are met and enhancing their overall experience. You migh...
Help Desk Support
Help Desk Support Technicians provide technical support for computer hardware, software, cyber networks, multi-cloud, and computer infrastructure....
Concierge
A Concierge attends to a range of guests’ needs at a hotel, motel or accommodation resort. You might greet guests when they arrive and escort them...
About Insight Training
Through vocational education, Insight Training's mission is to improve and develop people’s lives across the community and from diverse cultures through the provision of affordable and accessible vocational education and training in an inclusive environment.
