This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersAn Insurance Claims Assessor evaluates and investigates claims, advises clients on outcomes, completes paperwork, and ensures accuracy and compliance.
Get qualified to work as an Insurance Claims Assessor with a course recognised across Australia. Speak to a training provider to learn more.
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In Australia, a full time Insurance Claims Assessor generally earns $1,830 per week ($95,160 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
This industry has seen a strong increase in employment numbers over the last five years. There are currently 13,500 people working in this field in Australia and this number is expected to remain stable in coming years. Insurance Claims Assessors may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If you’re planning a career as an Insurance Claims Assessor, consider enrolling in a Certificate IV in Life Insurance. This course will develop your knowledge of life insurance products and services. You’ll learn to underwrite life insurance policies, evaluate and settle claims, use specialist terminology and manage insurance claims portfolios.
An Insurance Claims Assessor processes claims for insurance customers. You’ll assess the validity of a claim and carry out any necessary investigations. Insurance Claims Assessors may inspect property to determine the extent of damage. You’ll advise clients on the outcome of their claims and prepare necessary paperwork.
Insurance Claims Assessors should have strong personal skills and be excellent at communicating with clients. You’ll need to have strong attention to detail and be able to follow correct procedures. Insurance Claims Assessors should be organised and able to manage their time well.