This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
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Get qualified to work as a Claims Processing Officer with a course recognised across Australia. Speak to a training provider to learn more.
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Claims Processing Officer careers
Their duties include verifying claim information, investigating discrepancies, liaising with claimants and other stakeholders, and processing payments or denials in a timely and accurate manner.
They must maintain detailed records, adhere to legal and regulatory requirements, and use specialized software to track claim progress. Strong attention to detail, good communication skills, and the ability to work efficiently under pressure are essential for this role.
Claims Processing Officers often collaborate with other departments such as underwriting, customer service, and finance to resolve issues and improve claims handling processes.
