
This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
Explore all careersAn Intake Worker assesses clients at welfare services, conducting evaluations and coordinating care plans while communicating effectively with stakeholders.
Get qualified to work as an Intake Worker with a course recognised across Australia. Speak to a training provider to learn more.
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In Australia, a full time Intake Worker generally earns $1,730 per week ($89,960 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working in this field is expected to grow strongly in coming years. There are currently 20,000 people employed in this industry in Australia and many of them specialise as an Intake Worker. Intake Workers may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If a career as an Intake Worker interests you, consider enrolling in a Diploma of Community Services. This course will give you the skills to take on a range of roles in community services, case management, social housing or youth and family welfare.
An Intake Worker conducts initial assessments of clients at welfare services such as mental health clinics or drug and alcohol rehabilitation facilities. You might examine a client’s needs and make recommendations for support. Intake Workers might carry out risk assessments and gather relevant information before coordinating a care plan or referring a client to other services.
Intake Workers require excellent communication skills and should be able to liaise with a range of stakeholders. It’s important you have good interpersonal skills and can understand clients’ individual circumstances. Intake Workers should be able to follow correct procedures and manage the needs of several clients at one time.