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IT Support Officer Courses in Queensland

An IT Support Officer resolves IT issues, guides clients, performs repairs, provides remote or in-person support, and recommends software solutions.

How do I become an IT Support Officer in Queensland?

Get qualified to work as an IT Support Officer with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time IT Support Officer generally earns $1,445 per week ($75,140 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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This industry has seen a strong increase in worker numbers over the last five years. There are currently 84,800 people employed in this sector in Australia and many of them specialise as an IT Support Officer. IT Support Officers may find work across all regions of Australia, particularly larger towns and cities.

Source: Australian Government Labour Market Insights

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If you’re planning a career as an IT Support Officer, consider enrolling in a Diploma of Information Technology. This course addresses issues including cyber security practices and awareness programs. You’ll be able to specialise in an area that suits your career plans such as advanced networking, advanced programming, cloud engineering, advanced web development or gaming.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Most popular information technology courses

10th July 2022

IT Support Officer careers

If you're considering a rewarding career as an IT Support Officer, Queensland has an array of potential avenues for you to explore. Offering a combination of beginner and advanced IT Support Officer courses in Queensland, you can find the perfect course to kickstart or advance your career in this vital field. With a total of 9 specialised courses, there's something that suits every learner's experience and aspirations, from entry-level programmes to more sophisticated qualifications.

For those just starting out, popular beginner courses such as the Certificate III in Information Technology ICT30120 and the Cyber Security Threat Assessment and Risk Management Skill Set BSBSS00093 are excellent choices. These courses equip you with the foundational knowledge and skills needed for roles such as Help Desk Support or Service Desk Analyst. The supportive environment offered by training providers such as In Tech Institute of Technology can make your learning experience enjoyable and impactful.

If you already possess some experience in the field, consider the advanced courses like the Certificate IV in Information Technology (Cyber Security) ICT40120 or Certificate IV in Information Technology (Systems Administration Support) ICT40120. These courses are designed to enhance your skill set, making you a valuable candidate for roles such as Network Administrator or IT Manager. Training providers such as AIBT offer these advanced courses, tailored for individuals ready to take their careers to the next level.

When considering your potential career pathways, you'll find that the IT Support Officer role branches into various job opportunities. From positions like QA Tester to IT Technician, the roles are as diverse as they are rewarding. Your learning journey in Queensland can help you unlock these career possibilities, whether through a foundational course such as the Entry to Tech Skill Set ICTSS00109 or an advanced qualification in Cloud Computing.

Finally, it’s essential to research the Information Technology courses and IT Support categories available in Queensland to better understand your options. Feel encouraged to take that first step towards a career as an IT Support Officer in this vibrant region of Australia. Explore your options, choose a course that resonates with your goals and aspirations, and embark on a fulfilling journey in the IT support landscape!