This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersA Collections Officer communicates with customers to collect overdue payments, sending reminders and arranging repayment plans while maintaining accurate records.
Get qualified to work as a Collections Officer with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Collections Officer generally earns $1,350 per week ($70,148 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.
Source: Australian Government Labour Market Insights
To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.
Browse occupations related to Collections Officer
Explore a range of Collections Officer courses in Adelaide designed for both beginners and experienced learners. Whether you're just starting your journey in the field or looking to advance your career, there are courses tailored to meet your needs. The city of Adelaide offers a variety of training providers, all of which are either Registered Training Organisations (RTOs) or hold recognition from relevant industry bodies, ensuring that you receive quality education and training.
For individuals new to the field of collections, consider enrolling in the Certificate III in Accounts Administration FNS30322 or the Certificate III in Financial Services FNS30122. Both of these Vocational Education and Training (VET) courses are ideal for building a solid foundation in finance and administration. Additionally, the Certificate III in Mercantile Agents FNS30420 provides essential insights into the role of a collections officer.
If you have prior experience or qualifications, the Certificate IV in Credit Management FNS40122 offers an excellent opportunity for career advancement. This advanced course is perfect for professionals seeking to deepen their expertise and elevate their career prospects within the collections and credit management sectors. The training will equip you with the necessary skills to excel in various job roles linked to the collections officer position.
Completing these Collections Officer courses in Adelaide not only enhances your qualifications but also opens doors to diverse opportunities within the finance sector. For those interested in broadening their knowledge further, related fields of study such as banking and credit services can provide valuable insights and complement your collections training. Begin your journey today and choose a course that aligns with your career goals.