This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersA Collections Officer communicates with customers to collect overdue payments, sending reminders and arranging repayment plans while maintaining accurate records.
Get qualified to work as a Collections Officer with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Collections Officer generally earns $1,350 per week ($70,148 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.
Source: Australian Government Labour Market Insights
To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.
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If you're looking to start a career as a Collections Officer, the Collections Officer courses in Albany offer an excellent pathway to gain the essential skills and knowledge needed in this field. In Albany, you will find a range of Vocational Education and Training (VET) courses designed to suit both beginners and those with prior experience. Aspiring professionals can take advantage of beginner courses like the Certificate III in Accounts Administration FNS30322 and the Certificate III in Financial Services FNS30122, ensuring they are well-prepared to enter the workforce.
For experienced learners looking to further their qualifications, the Certificate IV in Credit Management FNS40122 is a remarkable option available in Albany. This advanced course is perfect for individuals who already have a foundation and wish to specialise further in the collections field. Completing programs such as these not only enhances your skill set but also opens doors to various job roles within the finance sector.
The knowledge gained from these Collections Officer courses in Albany can lead to numerous related job opportunities. For instance, graduates may consider careers as a Credit Manager or a Credit Controller, among other roles in financial services. Those who successfully complete their courses can explore positions such as a Fraud Analyst or a Relationship Manager, which are vital in maintaining the financial health of organisations in Albany.
As Albany continues to grow, the demand for skilled professionals in finance is on the rise. Enrolling in Collections Officer courses in Albany will not only prepare you for this in-demand profession but will also connect you with experienced training providers dedicated to your success. By acquiring expertise through training, future roles such as a Credit Specialist or a Investment Banker could be within your reach, providing you with rewarding career pathways in the financial services industry.