This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersA Collections Officer communicates with customers to collect overdue payments, sending reminders and arranging repayment plans while maintaining accurate records.
Get qualified to work as a Collections Officer with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Collections Officer generally earns $1,350 per week ($70,148 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.
Source: Australian Government Labour Market Insights
To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.
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If you are looking to start a rewarding career in the finance sector, the Collections Officer courses in Australian Capital Territory are an excellent choice. In the ACT, aspiring professionals have access to a variety of vocational courses specifically designed to equip them with the essential skills and knowledge needed in the collections field. The courses available cater to both beginners and experienced learners, ensuring that everyone can find a suitable path to advancement.
For those without prior experience, the beginner courses such as the Certificate III in Accounts Administration FNS30322, Certificate III in Financial Services FNS30122, and Certificate III in Mercantile Agents FNS30420 provide a solid foundation. These qualifications offer hands-on training and theoretical knowledge, making them ideal for anyone keen to enter the field as a Collections Officer in the vibrant ACT region.
For those with relevant experience or qualifications, the Certificate IV In Credit Management FNS40122 is a fantastic option to further enhance your skills and career prospects. This advanced course is designed to deepen your understanding of credit management, preparing you for more challenging roles within the industry. You can study these courses at renowned training providers like CIT, known for its commitment to high-quality vocational education in Australian Capital Territory.
Engaging in Finance courses or specific Banking and Credit Services programs will also provide a well-rounded approach to the Collections Officer career path. No matter where you begin, the Collections Officer courses in Australian Capital Territory can set you on a successful journey to achieving your career goals in this dynamic field. With the right training and dedication, you can look forward to meaningful opportunities ahead!