This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersA Collections Officer communicates with customers to collect overdue payments, sending reminders and arranging repayment plans while maintaining accurate records.
Get qualified to work as a Collections Officer with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Collections Officer generally earns $1,350 per week ($70,148 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.
Source: Australian Government Labour Market Insights
To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.
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If you're looking to start a rewarding career in the finance sector, enrolling in Collections Officer courses in Ballarat is an excellent choice. In this regional centre, you can find a variety of courses tailored to suit both beginners and seasoned professionals. For newcomers, courses like the Certificate III in Accounts Administration, Certificate III in Financial Services, and Certificate III in Mercantile Agents equip you with the foundational skills needed in collections officer roles. For those with prior experience, the Certificate IV in Credit Management offers advanced training necessary to excel in more complex financial environments.
Once you complete your training in one of the Collections Officer courses in Ballarat, a range of exciting career opportunities await. You may find yourself considering roles such as a Credit Manager or Finance Specialist. Other related positions include Credit Controller, Loan Administrator, and Banking Officer. Each of these roles draws upon the skills gained during your courses, contributing to a dynamic professional landscape in Ballarat and beyond.
In addition to launching your career as a Collections Officer, you can broaden your expertise through linked areas of study. Explore further into Finance courses as well as specialised training in Banking and Credit Services. These pathways enhance your qualifications and can lead to positions such as Financial Engineer, Credit Analyst, and even more prestigious roles like Chartered Financial Analyst. By choosing a career in collections, you are taking a significant step towards a successful future in the finance industry in Ballarat.