This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersA Collections Officer communicates with customers to collect overdue payments, sending reminders and arranging repayment plans while maintaining accurate records.
Get qualified to work as a Collections Officer with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Collections Officer generally earns $1,350 per week ($70,148 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.
Source: Australian Government Labour Market Insights
To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.
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If you’re considering a career as a Collections Officer in Ballina, there are plenty of opportunities available through various Collections Officer courses in Ballina. These courses are designed to equip you with the essential skills and knowledge needed to excel in the finance and collections sectors, making you a valuable asset to potential employers in the region. With local training providers that are either Registered Training Organisations or recognised by industry bodies, you can be assured that you’ll receive quality education.
For those new to the field, there are several beginner courses designed to provide a solid foundation. Notable options include the Certificate III in Accounts Administration FNS30322 and the Certificate III in Financial Services FNS30122. Both programs cater to individuals with no prior experience and ensure that learners develop crucial competencies in account management and financial services necessary for a successful career as a Collections Officer.
Experienced professionals seeking advancement can consider the Certificate IV in Credit Management FNS40122, an advanced course that builds upon prior knowledge and experience in the field. This qualification is particularly beneficial for those looking to take on greater responsibilities in debt collection and credit management roles. By pursuing this course, you can enhance your skills and significantly improve your career prospects within the Ballina area.
The Collections Officer role is intricately linked to several related fields of study, especially in finance and banking. For more information on additional opportunities to expand your knowledge, explore our wide range of finance courses or delve into Banking and Credit Services. These courses complement the skills acquired in Collections Officer training and prepare you for various roles in the financial sector, elevating your career potential.