This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersA Collections Officer communicates with customers to collect overdue payments, sending reminders and arranging repayment plans while maintaining accurate records.
Get qualified to work as a Collections Officer with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Collections Officer generally earns $1,350 per week ($70,148 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.
Source: Australian Government Labour Market Insights
To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.
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If you're considering a career as a Collections Officer, embarking on tailored Collections Officer courses in Cairns is a vital step in your professional journey. These courses provide comprehensive training that equips you with the essential skills needed to succeed in the finance sector, particularly in managing and recovering debts. Cairns, known for its vibrant community and strong economic growth, offers numerous opportunities for Collections Officers, making it a prime location for pursuing these courses.
In the heart of Cairns, several Registered Training Organisations (RTOs) offer specialised training programmes that cover the critical aspects of debt recovery, communication, and negotiation skills. As you engage in these Collections Officer courses in Cairns, you will not only learn how to navigate the complexities of the financial landscape but also gain insights into related job roles such as Credit Manager and Credit Controller. This comprehensive approach ensures that you are well-prepared for the diverse challenges and responsibilities associated with debt collection in today’s economy.
Completing a Collections Officer course opens up several pathways not just within collections, but across the broader finance industry. With potential career trajectories leading to roles such as Fraud Analyst, Loan Administrator, or even Banking Officer, professionals in Cairns find themselves at the forefront of financial services. Investing time in your education through these courses will significantly enhance your career prospects and set you up for success in the fast-paced world of finance. Start exploring your options today and make your mark in the thriving community of Cairns!