This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersA Collections Officer communicates with customers to collect overdue payments, sending reminders and arranging repayment plans while maintaining accurate records.
Get qualified to work as a Collections Officer with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Collections Officer generally earns $1,350 per week ($70,148 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.
Source: Australian Government Labour Market Insights
To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.
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If you're considering a career as a Collections Officer in Geraldton, you have a variety of educational options to help you gain the necessary skills and knowledge. With four dedicated Collections Officer courses in Geraldton, you can choose between beginner and advanced courses based on your experience level. The courses available range from certificates in accounts administration, financial services, and mercantile agents for those who are just starting out, to a more advanced Certificate IV in Credit Management for seasoned professionals.
For beginners, the Certificate III in Accounts Administration FNS30322, the Certificate III in Financial Services FNS30122, and the Certificate III in Mercantile Agents FNS30420 serve as excellent starting points. These courses provide foundational knowledge necessary for a successful career path, equipping learners with skills in financial processes and customer service that are crucial in the collections sector.
If you already have some experience in the industry, the Certificate IV in Credit Management FNS40122 offers advanced insights and specialized knowledge to further enhance your career prospects. This course is a perfect stepping stone for those aspiring to take on more responsible roles such as Credit Manager or Credit Specialist, which are also pivotal roles in the finance and banking sectors. You can explore more about these roles via our links to Credit Manager and Credit Specialist.
In addition to the collections officer career path, there are numerous related job roles within the finance industry that graduates may consider. Positions such as Fraud Analyst, Finance Specialist, and Credit Controller are all related and may require similar qualifications and skills. If you're interested in such roles, you can find more information on opportunities by visiting pages dedicated to Fraud Analyst and Credit Controller. Exploring these options can significantly broaden your understanding of the finance landscape in Geraldton.
To complement your educational journey, you might also want to consider related fields of study. The finance sector is diverse, and you can delve into areas such as Finance courses and Banking and Credit Services that can enhance your qualifications and job marketability. Geraldton offers a unique opportunity to not only begin your career as a Collections Officer but also to grow and diversify your skills within the thriving finance sector.