This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersA Collections Officer communicates with customers to collect overdue payments, sending reminders and arranging repayment plans while maintaining accurate records.
Get qualified to work as a Collections Officer with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Collections Officer generally earns $1,350 per week ($70,148 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.
Source: Australian Government Labour Market Insights
To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.
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If you are looking to start a rewarding career in finance and debt recovery, the Collections Officer courses in Gladstone offer the ideal foundation. With three beginner courses available, individuals who have no prior experience can gain the essential skills needed to thrive in this field. Courses such as the Certificate III in Accounts Administration FNS30322, Certificate III in Financial Services FNS30122, and Certificate III in Mercantile Agents FNS30420 prepare students with the knowledge required to excel as Collections Officers.
For those who already possess some experience or qualifications, the advanced Certificate IV In Credit Management FNS40122 will enhance your skill set and potentially lead to higher-paying roles within the industry. Training in Gladstone empowers learners to engage with essential practices in credit management, fostering a professional development path that is aligned with today’s industry standards. Whether you are starting fresh or building on existing skills, there are courses available for every stage in your career.
Beyond the essential training, pursuing a career as a Collections Officer can open doors to various related job roles in the financial services sector. After completing your training, you might find opportunities as a Credit Controller, Credit Manager, or even a Credit Analyst. Each of these positions builds upon the skills learned in the Collections Officer courses, allowing you to specialise further and increase your marketability.
Gladstone's local economy, being part of the wider Central Queensland region, has characterized itself as a vibrant hub for financial services. As industries grow, the demand for qualified professionals in collections and credit management continues to rise. Engaging in the Collections Officer courses in Gladstone ensures that you will be in a strong position to take advantage of these job opportunities that contribute to the community's financial robustness.
To summarise, enrolling in one of the Collections Officer courses in Gladstone equips you with the knowledge, skills, and confidence needed to embark on a successful career in the financial sector. Coupled with the prospect of various related roles, such as Banking Officer or Finance Specialist, you can achieve both professional and financial stability. Take the first step in your career today and explore the courses available in Gladstone.