This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersA Collections Officer communicates with customers to collect overdue payments, sending reminders and arranging repayment plans while maintaining accurate records.
Get qualified to work as a Collections Officer with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Collections Officer generally earns $1,350 per week ($70,148 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.
Source: Australian Government Labour Market Insights
To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.
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If you are seeking a fulfilling career as a Collections Officer in the Gold Coast, you can explore a variety of Collections Officer courses in Gold Coast that cater to both beginners and experienced individuals. The region offers a range of Vocational Education and Training (VET) courses designed to enhance your skills and knowledge in financial management and debt collection. Notably, popular beginner courses include the Certificate III in Accounts Administration FNS30322 and the Certificate III in Financial Services FNS30122, among others, ensuring that newcomers can kick-start their careers effectively.
For those with prior experience, advanced options like the Certificate IV in Credit Management FNS40122 are available. Delivering these comprehensive courses are reputable training providers such as WM, located conveniently in the Gold Coast area. Partnering with recognised RTOs ensures that you receive industry-standard training that prepares you for the real-world challenges associated with collections roles.
The skills acquired from these Collections Officer courses in Gold Coast are invaluable as they form the foundation for various related job roles. As you advance in your career, you may be interested in positions such as Credit Manager or Credit Controller. Additionally, knowledge in the field opens the door to exciting opportunities as a Finance Specialist or even as a Fraud Analyst, further showcasing the versatility of your training.
As you consider enhancing your career prospects, remember that the Gold Coast is home to an array of dynamic financial sectors, which makes obtaining qualifications in collections highly beneficial. Explore the various Finance courses and Banking and Credit Services courses available to you, and take your first step towards becoming a proficient Collections Officer. With the right training and support from local providers, your journey in this essential profession can begin today!