This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersA Collections Officer communicates with customers to collect overdue payments, sending reminders and arranging repayment plans while maintaining accurate records.
Get qualified to work as a Collections Officer with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Collections Officer generally earns $1,350 per week ($70,148 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.
Source: Australian Government Labour Market Insights
To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.
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Individuals aiming to pursue a career as a Collections Officer can find a range of valuable training options in Goulburn, Australia. Our comprehensive list of Collections Officer courses in Goulburn includes both beginner courses for those new to the field and advanced qualifications for experienced learners. With a total of 4 courses available in the area, there’s something to suit every level of expertise.
For those starting their journey, there are three beginner courses that provide foundational skills essential for a successful career in collections. Begin with the Certificate III in Accounts Administration FNS30322, which equips learners with essential administrative skills, or opt for the Certificate III in Financial Services FNS30122 that focuses on financial operations. Additionally, the Certificate III in Mercantile Agents FNS30420 delves deeper into merchant-related services that are highly applicable in collections work.
For those who already have relevant experience or qualifications, the Certificate IV In Credit Management FNS40122 is a popular choice. This advanced course is specifically designed to enhance your skills in credit management, equipping you to take on more significant responsibilities within the industry. Notably, these courses are delivered by recognised providers, like the Canberra Institute of Technology (CIT), ensuring you receive quality training in Goulburn.
Completing a Collections Officer course opens doors to various related job roles in the finance sector. Graduates often pursue positions such as Credit Controller, Credit Manager, or even more specialised roles like Fraud Analyst and Credit Analyst. The diverse skill set developed through these courses makes graduates appealing candidates for various positions in finance and banking, such as Banking Officer or Loan Administrator.
Based in the picturesque region of Goulburn, these educational opportunities provide an excellent pathway to a thriving career in collections and financial services. Whether you are looking to broaden your skill set with finance courses or seeking specialisation in areas such as Banking and Credit Services, the Collections Officer courses in Goulburn offer all the tools needed to succeed. Start your journey today and pave the way to a rewarding career in collections.