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Collections Officer Courses in Mackay

A Collections Officer communicates with customers to collect overdue payments, sending reminders and arranging repayment plans while maintaining accurate records.

    • AI Exposure: High

      This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.

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  • This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
      • NT
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Collections Officer in Mackay?

Get qualified to work as a Collections Officer with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Collections Officer generally earns $1,350 per week ($70,148 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.

Source: Australian Government Labour Market Insights

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To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.

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Further reading

Choosing a security licence course in Australia: A step-by-step guide for jobseekers

10th November 2023

What can you do with a Certificate III in Pathology Collection?

4th November 2021

How to start a career in Legal Services

17th June 2021

Collections Officer careers

If you're looking to jumpstart your career as a Collections Officer, Mackay offers a variety of tailored Collections Officer courses designed to equip you with essential skills and knowledge. With three beginner courses such as the Certificate III in Accounts Administration, the Certificate III in Financial Services, and the Certificate III in Mercantile Agents, prospective students with no prior experience can gain foundational expertise. For those already experienced in the field, the Certificate IV in Credit Management provides an advanced qualification, helping you take your career to new heights.

Mackay is home to several reputable Registered Training Organisations (RTOs) that will guide you through your educational journey. Completing one of the Courses for Collections Officers can lead to exciting job opportunities across various finance-related roles. Alongside the position of a Collections Officer, you might also be interested in pursuing careers as a Credit Manager, Credit Controller, or even an Fraud Analyst. Each of these roles plays a pivotal part in ensuring financial stability for businesses and offers promising career trajectories in the finance industry.

The diverse range of Collections Officer courses in Mackay not only prepares you for your chosen field but also opens doors to advanced roles within finance. As you progress in your career, you may find opportunities as a Finance Specialist, Credit Analyst, or even a Banker. With the right qualifications from local training providers, you can secure a well-respected position in the banking and finance sector and thrive in the dynamic environment of Mackay.