This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersA Collections Officer communicates with customers to collect overdue payments, sending reminders and arranging repayment plans while maintaining accurate records.
Get qualified to work as a Collections Officer with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Collections Officer generally earns $1,350 per week ($70,148 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.
Source: Australian Government Labour Market Insights
To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.
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If you are looking to start a career as a Collections Officer, there are several Collections Officer courses in Maitland to help you gain the necessary skills and knowledge. The region offers various Vocational Education and Training (VET) courses, with three beginner options available for those who have no prior experience in the field. Notable courses include the Certificate III in Accounts Administration FNS30322, the Certificate III in Financial Services FNS30122, and the Certificate III in Mercantile Agents FNS30420. These qualifications can pave the way for beginners to embark on a fulfilling career in collections management.
For experienced individuals looking to advance their career, the Certificate IV In Credit Management FNS40122 is available, offering deeper insights into credit and collections processes. Completing one of the Collections Officer courses in Maitland can also lead to various job roles such as a Credit Manager, Credit Controller, and Credit Analyst. With the knowledge gained from these courses, graduates can enhance their employability within the finance sector.
In Maitland, one prominent training provider offering Collections Officer programs is TAFE NSW. Their courses are designed to meet industry standards and equip students with practical skills relevant to the collections and finance fields. For those interested in exploring related fields of study, courses in Finance and Banking and Credit Services are also available. With a local focus on finance careers, embarking on these Collections Officer courses in Maitland can set you on the path to professional success.