This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersA Collections Officer communicates with customers to collect overdue payments, sending reminders and arranging repayment plans while maintaining accurate records.
Get qualified to work as a Collections Officer with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Collections Officer generally earns $1,350 per week ($70,148 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.
Source: Australian Government Labour Market Insights
To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.
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If you're looking to start a rewarding career in finance, exploring Collections Officer courses in Mount Gambier is a great first step. Mount Gambier offers a selection of Vocational Education and Training (VET) courses tailored for aspiring Collections Officers. Beginners can choose from popular options such as the Certificate III in Accounts Administration FNS30322, the Certificate III in Financial Services FNS30122, and the Certificate III in Mercantile Agents FNS30420. These foundational courses are designed for learners with no prior experience, ensuring that you gain the necessary skills to excel in the field.
For those with some experience in finance, the Certificate IV in Credit Management FNS40122 offers an advanced curriculum that dives deeper into credit practices and management. This course helps experienced learners elevate their skills and prepares them for more specialised roles. The career opportunities are expansive, and the knowledge gained can lead to positions such as Credit Manager or Credit Analyst within the vibrant Mount Gambier job market.
In addition to your training, various related job roles may interest you as you pursue a career as a Collections Officer. These include positions such as Finance Specialist, Loan Administrator, and Banking Officer. By completing one of the Collections Officer courses in Mount Gambier, you'll be well-equipped with the skills and knowledge needed to navigate these exciting career paths in finance, banking, and credit services.