This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersA Collections Officer communicates with customers to collect overdue payments, sending reminders and arranging repayment plans while maintaining accurate records.
Get qualified to work as a Collections Officer with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Collections Officer generally earns $1,350 per week ($70,148 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.
Source: Australian Government Labour Market Insights
To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.
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If you're considering a career as a Collections Officer in Rockhampton, you’ll be pleased to discover a variety of structured training options designed to equip you with the necessary skills and knowledge. The Collections Officer courses in Rockhampton encompass both beginner and advanced levels, catering to individuals at different stages in their professional journeys. For those with no prior experience, courses such as the Certificate III in Accounts Administration FNS30322, Certificate III in Financial Services FNS30122, and Certificate III in Mercantile Agents FNS30420 can provide a solid foundation in financial principles and collections practices.
Experienced professionals looking to upgrade their expertise can explore advanced training through the Certificate IV in Credit Management FNS40122. This course is tailored for learners with relevant experience or qualifications and delves deeper into the complexities of credit and debt management. Whether you're stepping into the collections field for the first time or seeking to enhance your existing skills, these Collections Officer courses in Rockhampton provide an excellent pathway for professional development.
In addition to the courses offered, pursuing a career as a Collections Officer also connects you with broader fields of study, including Finance courses and Banking and Credit Services. This expansive knowledge not only enhances your employability but also ensures you remain updated on industry trends and best practices. With training available right here in Rockhampton, seizing the opportunity to become a proficient Collections Officer is more accessible than ever.