This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersA Collections Officer communicates with customers to collect overdue payments, sending reminders and arranging repayment plans while maintaining accurate records.
Get qualified to work as a Collections Officer with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Collections Officer generally earns $1,350 per week ($70,148 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.
Source: Australian Government Labour Market Insights
To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.
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If you're looking to start a career as a Collections Officer, exploring the range of Collections Officer courses in Toowoomba is a great first step. Toowoomba offers a variety of beginner courses designed for individuals with no prior experience or qualifications. Notable options include the Certificate III in Accounts Administration FNS30322, Certificate III in Financial Services FNS30122, and Certificate III in Mercantile Agents FNS30420. These courses will equip you with essential skills and knowledge for undertaking the responsibilities of a Collections Officer.
For those with some experience or prior qualifications, the area also offers advanced training options, such as the Certificate IV In Credit Management FNS40122. This more specialised course is perfect for individuals looking to enhance their career potential and gain deeper insights into credit management and collections processes. Whether you're beginning your career journey or looking to level up, Toowoomba’s diverse course offerings cater to every learner.
Upon completing your training, a variety of job opportunities await in the finance and collections field. Positions such as a Credit Controller, Credit Officer, and Loan Administrator are among the many roles you can pursue. Additionally, you may find careers in related fields as a Fraud Analyst or Finance Specialist, broadening your career scope even further.
Furthermore, gaining qualifications in Collections Officer courses opens pathways into various related sectors including finance and banking and credit services. As you build your skills and knowledge, exploring these linked fields may provide additional career advantages and insights into the wider financial landscape in Toowoomba.
With dedicated training providers in Toowoomba facilitating these Collections Officer courses in Toowoomba, your path to a rewarding career in collections and finance is clearer than ever. Take the crucial first step today by browsing the courses available and consider how they align with your career aspirations. Don't hesitate to invest in your future – the opportunities in this growing field are plentiful!